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Reporting an error

This is the message we most want to receive. We publish figures about borrowing, tax and repayment rules, and those rules change and vary by state and by lender. If something here is out of date or simply wrong, telling us is the fastest way it gets fixed.

Please include the page address, the specific claim you think is incorrect, and a source if you have one. We check every report against the primary authority rather than against our own page. Where the report is right we correct it and note material corrections on the page itself. Where we conclude the page was correct, we will write back and tell you why.

Questions about a calculation

Every calculator prints its formula and assumptions beneath the result, so the first place to look is that note: most surprising answers come from an assumption rather than an error. Loan payments, for instance, assume a fixed rate and exclude fees, and a mortgage figure covers principal and interest only, not tax or insurance.

If the method note does not explain the result, write to us with the inputs you used and what you expected. That is usually enough for us to reproduce it.

What we cannot do

We cannot give financial, tax or legal advice, recommend a lender for your situation, or tell you whether you will be approved. We are not licensed to do any of that, and a stranger with none of your financial detail is the wrong person to ask. Our guides explain the mechanism so you can take a better question to someone qualified.

Privacy, advertising and partnerships

For questions about what is collected or to raise a data request, use the same address and read the privacy policy first, since it names the third parties involved. For how we are funded and what that does not buy, see our editorial standards.

We read commercial enquiries but do not sell placements inside guides, and we do not publish sponsored posts presented as editorial.